HYVE-Life CUSTOMER SATISFACTION & REFUND POLICY
We at HYVE-Life pride ourselves on customer satisfaction. While there are no refunds, we will be glad to replace your merchandise if it is damaged among arrival. You MUST notify us within 24 hours of receipt via email to inform us of the damage.
Once we receive your order, there is a 2-3 day processing window before the item is shipped.
Standard shipping will be applied unless otherwise specified. Please take into account processing time (see fulfillment timeline), weekends and holidays. Our goal is to get your items to you as soon as possible.
You do NOT have to be registered with PayPal to purchase items at HYVE-Life. When you are redirected to PayPal upon checkout, there is an option for non account holders. Isn’t that great!
All in-stock orders (both standard and expedited) are processed within 2-3 business days. Note: if you place an order after 3pm EST on a Friday, your order may not be shipped until the following Monday. Holidays excluded.
Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. If you have any questions, please send us an email at TheHYVElife@gmail.com.
We accept payments via PayPal and major credit cards
Creating an account enables you to manage your personal information and stay abreast of all of our news and promotions.
You can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders more easy.
If you’ve forgotten your password you can reset it by selection forgot password.
We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.
If a product is on back order, your Entire order will ship out as soon as we receive the backordered item in our inventory. You will be notified with shipment details.
